Collections
The Cogent Work Claims module is known for its ease of use for Collectors and abundant features for Collection Managers. It allows you to use a customizable workflow to drive your inventory and ensure the most profitable accounts are being worked by the right collectors, and with the right priority. These work queues can even be updated in real time, allowing you to immediately shift the focus of your staff to more important matters.
The intuitive Claim Summary screen displays the key data points needed without overwhelming users with information. Using a combination of text and graphical icons, you can quickly review a claim and find the information you need. The summary view also displays other details with a single click, including debtor demographics, asset information, credit reports, financial data and more.
The Cogent Work Claims module provides collectors with a range of tools to help increase productivity:
- Integrated scanning and imaging - makes documents available directly from the working claim
- Payment Plan Wizard - create and record promises to pay and payment arrangements
- Interest calculations and final payment calculations based on payment due date interest rate
- My Money tool - clearly displays received and outstanding payments Internal Document Manager - automate document production
- Integrated Dialer Controls
- Automatic linking of claims upon import
- Ability to copy a comment to "Linked Claims"
- Purchased portfolio tracking
- Easy-to-learn functionality
